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1. General Provisions
Scope: These Terms of Service (hereinafter referred to as the "Terms") apply to all users in the European Union (hereinafter referred to as "Users") who access, browse, purchase products, or use related services through the official e-commerce website of NOVATECH SOLUTIONS INC (hereinafter referred to as "we") (ntsolutionsin.com, hereinafter referred to as the "Website").
Legal Effect: By using any of the services on this Website, Users acknowledge that they have read, understood, and agreed to all of these Terms, as well as any relevant rules and policies that we may update from time to time. If Users disagree with these Terms, they should immediately cease using the Website.
Term Updates: We reserve the right to modify and update these Terms based on changes in relevant EU laws and regulations and business development needs. Updated Terms will be prominently posted on the Website and will take effect from the date of such posting. Continued use of the Website constitutes User's acceptance of the updated Terms.
2. Service Content
Product Display and Sales: The Website primarily displays and sells our various footwear products, including but not limited to athletic shoes, casual shoes, and dress shoes, and provides detailed product information such as material, size, price, and availability.
Order Processing: After a user places an order on the Website, we will process the order information, including order confirmation and shipping arrangements (delivery times are detailed in our EU Shipping Terms and Conditions, which stipulate a 5-7 day shipping period).
Customer Service: We provide customer service, including order inquiries, inquiries, and returns and exchanges. Users can access assistance through the "Contact Us" section of the Website or email [email protected].
Information Disclosure: The Website will publish information related to products, service policies, and other information for user reference.
3. User Rights and Obligations
User Rights
You have the right to browse and search for product information on the Website and purchase products based on your needs.
You have the right to receive customer service from us and to provide comments and suggestions regarding our products and services.
You have the right to request returns and exchanges, subject to our EU Returns and Exchange Policy and relevant laws and regulations.
Your personal information is protected by our Privacy Policy, and you have the right to be informed of the processing of your personal information (please refer to our Privacy Policy for details).
User Obligations
When registering for and using an account on the Website, you must provide true, accurate, and complete personal information, and keep it updated promptly. Any losses incurred due to false information are the sole responsibility of the user.
You must maintain proper confidentiality of your account information and be responsible for all operations performed using your account. If you discover your account has been compromised, you must notify us immediately.
You must abide by these Terms and Conditions and other rules posted on the website. You must not use the website to engage in any illegal or unlawful activities, such as posting false information, maliciously attacking the website, or infringing upon the rights of others.
You must pay for goods promptly as agreed upon in your order. If payment is not made on time, we reserve the right to cancel your order.
4. Website Usage Guidelines
Intellectual Property: All product images, text descriptions, trademarks, logos, software programs, and other intellectual property on the website are owned by us or used under legal authorization. Users may not reproduce, disseminate, modify, use, or authorize others to use them without our written permission.
Prohibited Conduct: Users may not use the website to engage in the following activities:
Uploading or posting information containing illegal, obscene, violent, defamatory, or discriminatory content.
Interfering with the normal operation of the website, such as by inserting viruses or Trojans or conducting cyberattacks.
Unauthorized access to or attempt to access the website's technical data or user information. Other acts that violate EU laws, regulations, and public order and morals.
Use of Links: The Website may contain links to third-party websites. These links are provided solely for your convenience. We assume no responsibility for the content, privacy policies, or services of third-party websites. Users access third-party websites at their own risk.
5. Disclaimer
We are not responsible for any interruptions or delays in website service due to force majeure (such as natural disasters, war, government actions, etc.), but we will make every effort to minimize the impact.
We are not responsible for any problems caused by users' use of third-party software, equipment, or network services.
The product information provided on the Website is for reference only. We are not responsible for any disputes arising from minor discrepancies between product images and the actual product, which are not related to quality issues, but we will actively coordinate and resolve them.
6. Applicable Law and Dispute Resolution
These Terms are governed by the laws of the European Union and the Member State where the user is located.
Disputes arising from or in connection with these Terms shall first be resolved through friendly negotiation. If negotiation fails, either party shall have the right to initiate legal action in a court with jurisdiction over our location.
7. Other
If any provision of these Terms is held invalid or unenforceable, it will not affect the validity of the remaining provisions.
We reserve the right of final interpretation of these Terms.
If you have any questions, please contact us:
Email: [email protected]
Website: ntsolutionsin.com